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PLEASE REVIEW
Satisfying our customers is a business philosophy that we respect,
practice, and emphasize in our business.
Need to Return a product?
To return a product at
Von's Golf & Putter Studio,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting us via email at
jim@vonsgolf.com,
or by telephone.
NO returns of any type will be accepted without an RMA.
To request an RMA:
By phone:
(206) 406-2619
By e-mail:
jim@vonsgolf.com
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item(s)
- Nature of the problem
In general, Von's Golf & Putter Studio
accepts returns on merchandise from select manufacturers within
30
days. However, Von's Golf & Putter Studio
reserves the right to authorize product returns beyond 30 days from
the invoice date. IF the product is accepted after 30 days, credit
will be issued toward one of the following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping charges back to
Von's Golf & Putter Studio
on returned items, and
Von's Golf & Putter Studio
will pay the shipping charges on the replacement or exchange item(s)
going back.
- SEND YOUR RETURN VIA
COURIER TO THE ADDRESS provided when you received your RMA
Returns within 30 days from invoice date can be for exchange, replacement
refund or credit at Von's Golf & Putter Studio
discretion. Please be aware that specific manufacturers have more
restrictive return policies.
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