Need to Return a product?

To return a product at Von's Golf & Putter Studio, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting us via email at jim@vonsgolf.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:

By phone: (206) 406-2619

By e-mail: jim@vonsgolf.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item(s)
- Nature of the problem

In general, Von's Golf & Putter Studio accepts returns on merchandise from select manufacturers within 30 days. However, Von's Golf & Putter Studio reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES
• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Von's Golf & Putter Studio on returned items, and Von's Golf & Putter Studio will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS provided when you received your RMA

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Von's Golf & Putter Studio discretion. Please be aware that specific manufacturers have more restrictive return policies.